Support
We're here to help you get the most out of PDR Mobile.
Frequently asked questions
I used the old PDR Mobile app — what changes?
The rebuilt app starts fresh: your old account and data don't carry over. Create a new account, set up your shop, and you're on a standard 30-day free trial — same as a new signup.
I used the original (v1) PDR Mobile app — do I need to do anything?
Yes. The v1 app is retired and stops working on August 30. Install the new “PDR Mobile” from the App Store or Google Play, create your account, and set up your shop — you'll start with a free 30-day trial. See the Switch-Day Guide for the step-by-step.
I used PDR Mobile v2 — what happens to my account and data?
The rebuilt PDR Mobile starts fresh: v2 accounts and data don't carry over. Your app updates automatically on August 30 — open it, create your new account, and set up your shop. Returning customers start a standard 30-day free trial, same as new signups. If there's anything you need from the v2 app, save it before August 30.
How much does it cost?
$79/month (or $790/year) for the base plan, including the owner account. Team member seats are $25/month each. Every plan starts with a 30-day free trial — no credit card required.
How does billing work?
Subscriptions are billed securely through Stripe from the Billing page in your account. Change your plan, seats, or payment method anytime. Cancel whenever you like and keep access through the end of your billing period.
How do I reset my password?
On the sign-in screen, choose “Forgot password” and we'll email you a link to set a new one.
How do I add my team or locations?
From the web back office under Members and Locations. Each member seat gets full app access, and you can assign members to one or more locations.
How do I delete my account?
Open Profile → Account settings in the app or web back office and choose Delete account. This removes your personal information and, if you're the sole owner, closes your shop's account.
Is my data secure?
Yes. Your data is encrypted in transit and at rest, hosted on US-based cloud infrastructure, and visible only to members of your account. See our Privacy Policy for details.
Still need help?
Start a live chat or send us a message using the form above — we read every one.